Last updated: October 2026

Terms of Service

These terms and conditions govern your use of the services provided by Landlord Possession Services Ltd. By using our service, you agree to these terms in full.

1. About us

Landlord Possession Services Ltd is a document preparation and posting service. We are not a firm of solicitors, we are not regulated by the Solicitors Regulation Authority, and we do not provide legal advice or legal representation. We assist landlords in preparing the necessary paperwork for possession claims under Section 8 of the Housing Act 1988.

2. Who we can help

Our services are available to private and commercial landlords with residential property located in England. We do not currently handle properties in Wales, Scotland or Northern Ireland due to different legal requirements.

3. Our services

We provide a three-stage service: (1) Notice preparation and service, (2) Court claim bundle preparation and posting, and (3) Enforcement paperwork. You may instruct us for one or more stages. Each stage is a separate instruction and fee.

4. Your responsibilities

You are responsible for ensuring that all information you provide to us is accurate, complete, and truthful. You must provide all requested documents (such as tenancy agreements, gas safety certificates, and EPCs) promptly. You remain the 'Claimant' in any court proceedings and are responsible for the accuracy of the statements made in your claim forms.

5. Fees and payment

Our fees are fixed and clearly displayed on our website. Payment must be made in full before we begin work on any stage. Professional fees do not include court fees or bailiff fees, which are payable by you directly to the HM Courts & Tribunals Service.

6. Timescales

We aim to prepare your documents within 2 working days of receiving all necessary information and cleared payment. Timescales for court processing and bailiff appointments are determined by the court and are outside of our control.

7. Signing and posting

We use electronic signing methods where permitted by court rules. For court claims, we will prepare the paper bundle and post it to the relevant court on your behalf using a tracked service once you have electronically approved the final version.

8. Cancellation and refunds

As we begin work immediately upon receiving your instruction and payment, you agree that your right to cancel within 14 days is waived once performance of the service has begun. If we determine that we cannot assist you (for example, if your matter is unsuitable for a Section 8 notice), we will issue a full refund minus a £20 administration fee.

9. Results

While we use our expertise to prepare documents correctly under the latest rules, we cannot guarantee that a court will grant a possession order. The final decision rests with the Judge, and may be influenced by matters outside of our service, such as a tenant filing a defence or counterclaim.

10. Our liability

Our liability to you is limited to the amount of the professional fee paid for the specific stage of service. We are not liable for any consequential losses, such as lost rent, court fees paid, or legal costs awarded against you.

11. Your information

We process your personal data in accordance with our Privacy Notice and the UK GDPR. We will only use your information and your tenant's information for the purpose of preparing and serving the requested documents.

12. Complaints

If you are unhappy with our service, please contact us at info@landlordpossessionservices.co.uk. We will investigate and respond within 5 working days. Because we are not a firm of solicitors, you do not have a right of complaint to the Legal Ombudsman.

13. General

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.